Refund policy

Returns, Refunds and Replacements Policy

1. Mandatory Contact Before Returning

Customers must contact us via our official contact form or email address before returning any item.

Returns sent without prior written approval and return instructions will not be accepted and may be refused or returned at the sender’s expense.

We do not accept unauthorized returns.

2. Return Eligibility & Deadline

All return, refund, and replacement requests must be submitted within 30 days of confirmed delivery.

Claims submitted after 30 days — including those relating to damage, defects, missing items, or quality concerns — will not be accepted.

Once the 30-day period has expired, the purchase is considered accepted, final, and non-refundable.

If a return request is approved within the 30-day window, the item must be shipped back within 14 days of approval.

Failure to return the item within this timeframe may result in cancellation of the return authorization.

3. Condition of Returned Items

Returned items must be:

• Unworn
• Unused
• Unwashed
• Free of stains, odors, or damage
• In original condition with all tags attached
• In original packaging (where applicable)

We reserve the right to:

• Refuse returns that show signs of wear, washing, misuse, or alteration
• Reduce the refund amount if the item is returned in a diminished condition

Items returned in unsuitable condition may be rejected and sent back at the customer’s expense.

4. Return Shipping Responsibility

Return shipping costs are the responsibility of the customer unless the item was received defective or incorrect.

Customers must:

• Use a tracked and insured shipping service
• Provide proof of shipment and tracking details

We are not responsible for:

• Lost return parcels
• Undelivered return shipments
• Returns damaged in transit

If a returned item is not successfully received at our warehouse, no refund will be issued.

Original shipping costs are non-refundable unless required by applicable law.

5. Refunds

Once the returned item is received and inspected:

• Returns are processed within 7 business days
• Approved refunds will be issued to the original payment method or as store credit, at our discretion

We reserve the right to issue store credit instead of a monetary refund in cases of suspected misuse or excessive returns.

Store credit:

• Does not expire
• Is non-transferable
• Cannot be exchanged for cash

We reserve the right to refuse refunds in cases of policy abuse, excessive claims, or suspected fraudulent activity.

6. Defects, Damage & Missing Item Claims

Customers must inspect their order immediately upon delivery.

Any claims regarding:

• Defects
• Damage
• Missing items or “empty parcel” claims

must be reported within 48 hours of delivery, including clear and unedited photo or video evidence of:

• The product received
• The packaging (inside and outside)
• The shipping label

We reserve the right to request additional evidence.

Claims submitted without sufficient evidence or outside the 48-hour window may be denied.

7. Shipment Integrity & Delivery Responsibility

All orders are shipped with verified weight, tracking, and carrier confirmation.

Once a shipment is marked as delivered by the carrier, responsibility for the parcel transfers to the customer, unless otherwise required by applicable law.

We reserve the right to rely on the following evidence when assessing claims:

• Carrier tracking and delivery confirmation
• Shipping weight and scan data
• Dispatch and packaging records
• Photographic or video evidence prior to shipment

Claims that contradict verified carrier data or shipment records may be refused.

8. Insured Shipping

If insured shipping is selected, coverage applies strictly to:

• Loss
• Theft
• Damage

while the parcel is in transit within the carrier’s network.

Insurance does not cover:

• Claims made after confirmed delivery
• Unverified “empty parcel” claims
• Situations where delivery is confirmed and no carrier fault is identified

Insurance claims are handled by the sender (merchant) only when valid based on carrier investigation.

9. Incorrect Items

If you believe you have received an incorrect item, you must notify us within 48 hours of delivery, including photo evidence.

Once verified, we will provide an appropriate resolution at our discretion.

10. Order Cancellation and Changes

Orders cannot be cancelled or modified once they have reached any of the following stages:

• Packed
• Processed
• Dispatched

Due to our automated fulfillment system, orders cannot be intercepted once shipped.

If you no longer wish to keep an item after delivery, you must follow the return procedure outlined above.

11. Chargebacks & Policy Agreement

By placing an order on our website, you agree to this policy.

Customers agree to contact us first to attempt resolution before initiating a chargeback.

We reserve the right to dispute any chargeback and provide evidence including, but not limited to:

• Delivery confirmation
• Carrier tracking and weight records
• Shipment and packaging evidence
• Communication history
• Proof of policy acceptance at checkout

Fraudulent or abusive chargebacks may result in additional administrative or legal action where applicable.